Ottawa Custom Jewellery (OCJ)

Ottawa Custom Jewellery Privacy Policy

Contact Information for Privacy Matters

The designated Data Protection Officer for Ottawa Custom Jewellery (OCJ) is Joseph Abouchakra, responsible for overseeing questions and concerns regarding this privacy policy and data protection. For any inquiries, including subject access requests, you can contact us via:

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Introduction to Our Privacy Practices

In compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, Ottawa Custom Jewellery acts as a data controller, committed to processing personal data responsibly and in accordance with these legal requirements.
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Our policy ensures that personal information we handle is processed only as necessary for the services provided and under agreed-upon terms.

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Information We Collect

To deliver our custom jewellery services, we collect and process personal data, which is essential for:

  • Crafting and delivering custom jewellery orders.
  • Managing consultations and bookings.
  • Processing payments and communicating order updates.
  • Sending promotional updates, if consented.

Failure to provide necessary data may prevent us from offering our services.


Types of personal data collected include:

  • Contact details (e.g., name, address, email, phone number).
  • Payment information (e.g., credit card or banking details).
  • Preferences related to jewellery design or customization.
  • Correspondence with us.

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Collection Methods

We collect personal data directly from you through:

  • Consultation forms or meetings.
  • Online bookings and website forms.
  • Correspondence via email or phone.

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Utilization of Your Information

We use the information held about you to:

  • Craft and deliver custom jewellery pieces.
  • Manage consultations and respond to inquiries.
  • Process payments securely.
  • Send updates about your orders or promotions (if you’ve opted in).
  • Fulfill legal and regulatory obligations.

Data is retained in line with our policy to defend against potential legal claims or comply with statutory time limits.

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Transferring Data Outside Canada

Your personal data may be transferred to countries like the United States to facilitate our services. We ensure such countries have data protection adequacies or binding agreements in place, adhering to Canadian privacy standards.

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Sharing Your Information

To provide agreed services, we may share your data with:

  • Payment processors to complete transactions.
  • Third parties authorized by you (e.g., delivery services).
  • Professional service providers (e.g., web hosting or marketing).

We do not sell your personal data to third parties.

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Data Security Measures

We’ve implemented security measures to protect against unauthorized access or loss of personal data. Access is restricted to those who need it to perform their duties, and we regularly update our protocols to align with industry best practices.

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Retention of Personal Data

We retain personal data as per our policy, generally for seven years after our last service engagement, to comply with legal and regulatory requirements.

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Your Rights Over Personal Data

You have rights regarding the access, correction, deletion, and restriction of your personal data, including:

  • Making a subject access request.
  • Requesting correction or erasure of data.
  • Objecting to data processing.
  • Withdrawing consent for processing.

For any of these requests, please contact us at the details provided above.

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Changes to Our Privacy Policy

This policy may be updated; please review it periodically. Changes will be posted on our website.

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Contacting Us

For further information or to address concerns, please contact our Data Protection Officer at:

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Complaints

If you have complaints about our data handling practices, we encourage you to contact us directly. If unsatisfied, you may lodge a complaint with the Office of the Privacy Commissioner of Canada.

These terms of use, along with the documents referenced herein, outline the conditions under which you may utilize our website, www.ottawacustomjewellery.com (our site), whether as a guest or a registered user. Using our site encompasses accessing, browsing, or registering to use our site.
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Please read these terms thoroughly prior to using our site, as they will apply to your usage. We recommend printing a copy for future reference.

By utilizing our site, you confirm your acceptance of these terms and agree to adhere to them.


If you do not agree with these terms, you must not access or use our site.
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Other Applicable Terms

These terms reference additional terms, which also govern your use of our site:

  • Privacy Policy: Details how we process personal data collected from you or provided by you. By using our site, you consent to this processing and confirm the accuracy of the data you provide.
  • Acceptable Use Policy (Appendix 1): Outlines permitted and prohibited uses of our site. You must comply with this policy when using our site.

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Information About Us

www.ottawacustomjewellery.com is operated by Ottawa Custom Jewellery. We are based in Ottawa, Canada, specializing in custom jewellery design, repairs, and bespoke engagement rings.
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Changes to These Terms

We may revise these terms of use by amending this page. Please check this page regularly to ensure you are aware of any changes, as they are binding on you.

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Accessing Our Site

Access to our site is free of charge but provided on a temporary basis. We reserve the right to alter or withdraw any part of our site without notice and will not be liable if our site is unavailable at any time.

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Your Account and Password

If you are provided with, or create, user identification codes, passwords, or other security information, you must treat such information as confidential and not disclose it to third parties.

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Intellectual Property Rights

We own or license all intellectual property rights on our site, and all material published on it. You are allowed to print and download extracts for personal use but must not use any part of our content for commercial purposes without obtaining prior permission.

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No Reliance on Information

Content on our site is for general information purposes only. It should not be relied upon without seeking further professional advice.

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Limitation of Liability

Our liability is limited and excluded to the maximum extent permitted under Canadian law. We will not be liable for any loss or damage arising from your use of our site or reliance on any content.

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Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your technology to access our site safely.

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Linking to Our Site

You may link to our home page in a fair and legal manner without damaging our reputation. However, you must not suggest any form of association or endorsement on our part where none exists.

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Third-Party Links

Our site may include links to third-party websites for your convenience. We have no control over the content of those sites and accept no responsibility for them.

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Governing Law

These terms of use, their subject matter, and formation are governed by Canadian law. Both parties agree to the jurisdiction of the courts of Canada.
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Contact Us

For any inquiries, please contact us at info@ottawacustomjewellery.com

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Appendix 1 – Acceptable Use Policy

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Prohibited Uses and Content Standards

You may only use our site for lawful purposes and must comply with all applicable laws, regulations, and codes of conduct. Contributions must be accurate, genuinely held, and comply with applicable laws in Canada.
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Interactive Services

We may provide interactive services on our site, such as reviews or consultations, with clear information about the services offered. Where we do moderate an interactive service, we will provide a means of contacting the moderator.
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Changes to the Acceptable Use Policy

We may revise this policy at any time by amending this page. Please check this page regularly to ensure you are aware of any changes.
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Complaints and Concerns

If you have any concerns or complaints about our services, please contact us at

info@ottawacustomjewellery.com, and we will do our utmost to resolve the matter promptly.

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